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Hilton Mississauga/Meadowvale - 6750 Mississauga Road Mississauga, Ontario,

Tuesday, November 15, 2022

1:30pm 

Trade Show Floor Opens

Hazel McCallion Ballroom

Conference Welcome

3:45pm 

Hazel McCallion Ballroom

Lynn Cassidy, Executive Director, Ontario Charitable Gaming Association

Peter McMahon, CEO, Commercial Gaming Association Ontario

4:00pm

Opening Keynote Address - The Ontario Gaming Market

Hazel McCallion Ballroom

Jim Warren, Chair, Ontario Lottery and Gaming

Lalit Aggarwal, Chair, Alcohol and Gaming Commission of Ontario

Duncan Hannay, President & CEO, Ontario Lottery and Gaming

Tom Mungham, Chief Executive Officer, Alcohol and Gaming Commission of Ontario

5:00 - 6:30pm 

Opening Reception & Trade Show

Hazel McCallion Ballroom

Wednesday, November 16, 2022

8:00am 

Breakfast & Trade Show

Hazel McCallion Ballroom

Your Associations – Scope and Challenges

9:00am 

Hazel McCallion Ballroom

For the past 20 years, Lynn Cassidy and Peter McMahon have been instrumental in leading and navigating the challenges faced by the charitable gaming sector in Ontario.  As we continue to face challenges, having strong associations is paramount to the charitable gaming sector’s success.  Learn about the scope of the challenges facing the industry and plans to navigate these challenges.

Speakers:

Lynn Cassidy, Executive Director, Ontario Charitable Gaming Association

Peter McMahon, CEO, Commercial Gaming Association Ontario

9:50am 

iGaming Ontario

Hazel McCallion Ballroom

In April 2022, Ontario opened its internet gaming market to the Commercial (Private) Sector, the first in Canada.  The creation of iGaming Ontario (iGO), a subsidiary of the AGCO, responsible for conducting and managing the new market as well as overseeing the commercial aspects, has been positively received.  Hear how the organization has achieved this early success and where it is heading from here.

Speaker:

Martha Otton, Executive Director, iGO

10:40am 

Coffee Break & Trade Show

Hazel McCallion Ballroom

11:10am 

Charitable Gaming. Community Good. - Growing the Brand

Hazel McCallion Ballroom

The Charitable Gaming. Community Good. (CGCG) brand was developed to assist in promoting greater awareness of the impact charitable gaming makes across Ontario.  OCGA engaged the Branderos agency to develop a marketing strategy for the brand which includes local tactics and social media tools.  Hear about the collaborative approach to engage charities and operators in spreading the word about our unique ability to positively impact local communities.

Richard Toker, Partner, Branderos

Michael  Halbmeier, Digital Analytics Consultant, Branderos

Speakers:

12:00pm 

Play Smart Update

Hazel McCallion Ballroom

PlaySmart is OLG’s award winning responsible gambling program. PlaySmart delivers enhance value to the Player Experience through a range of facts, tools and advice to help players make informed choices about their play. Hear the latest exciting responsible gambling approaches and how it impacts cGaming.

Catherine Meade, VP - Community, Sustainability and Social Responsibility (OLG)

Lorelle Muller, Director – PlaySmart Centre (RGC)

Speakers:

12:30pm 

Lunch & Trade Show

Hazel McCallion Ballroom

1:30pm 

Brand, People & Data (Concurrent)

Hazel McCallion Ballroom

The future of cGaming will be shaped by participants who place Customer Experience (CX) at the centre of everything they do.  Effective data and analytics practices can significantly improve the efficacy of CX initiatives, becoming a secret weapon to building your strategies, establishing a unique brand and achieving your business goals.  Come and join our passionate panel conversation on the potential of CX and data in helping the cGaming industry drive measurable growth.

Moderator:

Panelists:

David Fraser, Senior Director, cGaming, OLG

Michael Magli, Senior Manager Product Portfolio, cGaming, OLG

Cedric Salibi, Senior Director, Land Based Gaming Planning & Performance, OLG

Social Media Tools – Promoting Awareness (Concurrent)

Compass & Greenwich

Social Media platforms play a critical role in the promotion of a Brand's products, services, and awareness. The CGCG brand has launched this important component as part of its overall strategy to drive awareness. This session will discuss the various platforms and best practices to drive results including a focus on existing Stakeholder platforms to drive overall success.

Speaker:

Theresa Place, Theresa Place Media

2:15pm 

Coffee Break & Trade Show

Hazel McCallion Ballroom

2:30pm 

Changing Face of Compliance (Concurrent)

Compass & Greenwich

As the cGaming Sector evolves so do the requirements of the compliance framework and its role in the business. This is an opportunity to learn more about the current developments in AML, Player Sustainability and Know Your Player and how this will merge into our compliance landscape.

Don Bourgeois, Advisor, CGAO

Derek Ramm, Director (AML), AGCO

Speakers:

E- Raffles (Concurrent)

Hazel McCallion Ballroom

This session will feature charities /non-profits that have conducted e-Raffles.  Hear about their experience with this fundraising tool. 

Moderator:

Panelists:

Sam Goodwin, Policy and Government Advisor - OCGA

Denis O'Sullivan, Knights of Columbus – Credit Valley

Olikha Mawji, Chief Financial Officer, Alzheimer Association of Peel

Ken Coulter, Rotary Club of Oakville Trafalgar

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